Politicas

1. Cancellations Not Accepted

Cancellations and refunds are not permitted within 60 days prior to the scheduled arrival date.

2. Cancellations with Penalties

• Cancellations made between 61 and 90 days before the arrival date will incur an 80% penalty of the total booking amount.
• Cancellations made 91 days or more in advance will incur a 70% penalty of the total booking amount.

3. Total Booking Amount

The total booking amount includes the cost of all reserved nights, cleaning services, any additional contracted services, and applicable tourist taxes.

4. Refund Timeline and Conditions

Refunds, when applicable, will be processed within 30 calendar days following the formal cancellation request and will be issued via the same payment method originally used by the client.

5. Applicable Fees and Deductions

The refunded amount will be subject to the following deductions:

In summary, all fees or charges related to the original payment and refund transaction will be deducted from the refund amount.

• Third-party fees such as payment platform fees, PayPal fees, banking fees, or similar charges.
• Any additional costs associated with the refund process.

6. Additional Terms

• Changes or rescheduling of reservation dates are not permitted. Clients wishing to book new dates must make a new reservation, subject to availability and current conditions.
• Partial cancellations of a confirmed reservation, such as reduction of nights or contracted services, are not allowed.

7. Cancellations by Villa del Alma

In the event that Villa del Alma cancels a reservation, 100% of the amount paid by the client will be refunded within a maximum of 15 calendar days from the written notification. No additional payment obligations will apply to the client.

8. Notification and Responsibility

For any reservation cancellation, Villa del Alma will notify the client in writing, detailing the applicable policy and, when applicable, providing proof of the refund.