Reglas

Rule 1

We reserve the right of admission.

Rule 2

You will be staying with someone else, please take care of them and behave as a good guest and neighbor during your stay.

Rule 3

The guest who made the reservation must present themselves and remain responsible for the entire stay. If they do not show up, their companions will not be admitted.

Rule 4

All communication about the reservation will be exclusively with the guest who owns or is responsible for it.

Rule 5

The guest who owns and is responsible for the reservation must provide an image of their ID and a list of the full names of each guest who will accompany them at least one day before arrival.

Rule 6

No more guests than those indicated in the reservation are allowed to enter. The stays are exclusively for guests, no visits are allowed.

Rule 7

People who pay as guests are those over 3 years of age.

Rule 8

A $200 cash deposit is given at check-in to cover any damage or inconvenience caused. It is returned at check-out if there are no incidents.

Rule 9

Check-out is before 1:00 PM. In case of a late check-out after that time, an additional $100 surcharge will be applied. Check-out may not exceed one hour.

Rule 10

Services with an additional charge that you reserve during your stay must be paid in advance digitally or in cash at check-in. Once the service is confirmed, it is not possible to cancel it since the staff reserves their time in advance and comes to the house to assist the guest.

Rule 11

Events, parties and pets are not allowed.

Rule 12

Children must be accompanied by an adult at all times and cannot use or play with controls and electrical equipment.

Rule 13

Do not use furniture and beds with wet clothes.

Rule 14

Sand is not allowed in the house. You must first remove the sand in the external shower located in the parking lot of the property. It is not allowed to remove sand in the bathrooms of the rooms or other internal showers of the house. In the event of this happening an additional $200 will be charged for extra cleaning of the pipes.

Rule 15

Do not move furniture from where it is located.

Rule 16

Do not move the TV or touch its screens. Use is only with the remote control.

Rule 17

To open the glass doors of the house, you must first raise the curtains.

Rule 18

The curtains in the main room are electric, ask the Concierge to raise and lower them.

Rule 19

Smoking and illegal toxic substances are not allowed in the house, nor is eating or drinking in the pool.

Rule 20

The burning of gunpowder is not allowed in or around the property, including on the beach.

Rule 21

You must always wear your sandals or non-slip shoes inside the property to avoid accidents.

Rule 22

Avoid putting yourself at risk in areas where you can slip or fall. It is not allowed to climb on the wall of the endless pool, as you can slip or fall.

Rule 23

Avoid swimming at the beach when the tide is high and near large stones. We recommend that you always swim in the center of the beach.

Rule 24

We are not responsible for injuries or damages. The costs for any incident are the sole responsibility of the guest.

Rule 25

The property of the house is inventoried. If by accident you cause any damage, report it immediately by text message via WhatsApp or call and we will immediately send you the amount of repair or replacement for payment.

Rule 26

The Concierge is the only one authorized to manipulate and turn on or off the water pump, pools and jacuzzi. Please call him for assistance.

Rule 27

If you detect any equipment or object that does not work properly, please do not try to repair it. Just report it to the concierge so that he can take the necessary actions.

Rule 28

We require a credit card or PayPal account as a form of guarantee to ensure coverage in case of any unforeseen problems during your stay. This could include damage to the property, missing items or any unpaid charges related to your rental. Your payment method will only be charged if such problems arise and you will always be notified before any charges are made.

Rule 29

The replacement prices for stains or damage are: towels $25, sheets $50, and blankets $100.

Rule 30

The 3 experiences included in the reservation can be scheduled on the dates you want for your stay. The hours scheduled for each one cannot be modified. There is a 20-minute wait for the experience to start. Failure to show up will result in the experience being suspended.

Rule 31

Check our refund or cancellation policies on our website, in the MORE section.

Rule 32

There are security surveillance cameras in the house focused on the perimeter walls and the main door. There are no cameras aimed at the inside of the house in order to protect the privacy of our guests.

Rule 33

If you will have an external supplier of food or something similar, you must send in advance the name, contacts, service that will be provided, date and time so that we can contact them and inform them of the house rules regarding external suppliers and they can confirm that they accept and are aware of them. We reserve the right to reject suppliers who do not approve our rules.

Rule 34

For quality and safety reasons, only suppliers authorized by Villa del Alma are allowed. No other external suppliers are allowed.

Rule 35

For the comfort and enjoyment of your stay, loud noises, music, and activities are permitted until 12:00 AM midnight exclusively for family groups renting the guest house. After this time, we kindly ask you to keep noise levels low to respect the peaceful environment and neighbors.